Frequently asked questions
Everything you need to know about the Rândul AI online booking system.
What is Rândul?
Rândul is an AI-powered booking management platform that lets service businesses automate their appointment scheduling. It works 24/7, handling customer inquiries and bookings through an intelligent assistant across the Rândul app, Instagram, Messenger, and WhatsApp.
Who is Rândul for?
Rândul is built for appointment-based service businesses — hair and beauty salons, barbershops, spas and wellness studios, nail studios, tattoo studios, and clinics — that want customers to book online instead of by phone or DM.
Is there a Rândul app?
Yes. Rândul provides a booking app (a Progressive Web App) your customers use to book appointments, plus an admin dashboard for managing your calendar, services, workers, and customers.
How much does Rândul cost?
Rândul offers three plans: Pay As You Go (1% of each finished booking, invoiced weekly), Monthly (24.99 lei per worker per month), and Yearly (249 lei per worker per year — about 2 months free). All plans include a 14-day free trial with full access. Cancel anytime.
Is there a free trial?
Yes. All Rândul plans include a 14-day free trial with full access to all features. No payment is required during the trial, and you can cancel at any time.
What channels and integrations does Rândul support?
Rândul supports the Rândul booking app (PWA), Instagram, Messenger, and WhatsApp, so customers can book through the platform they already use. Instagram and Messenger connect through Meta Business; bookings sync to a single calendar.
What languages does Rândul support?
Rândul fully supports Romanian and English, and the AI assistant detects and replies in the customer's language. The marketing site is available in 24 languages.
Does Rândul reduce no-shows?
Yes. Rândul sends automatic reminders via push notifications before each appointment, which typically reduces no-shows by 30–50%. Customers can also cancel or reschedule themselves, freeing the slot for someone else.
Can customers cancel or reschedule appointments themselves?
Yes. Customers can cancel or reschedule from the booking app, and the freed slot becomes available to others automatically — no phone calls needed.
Who owns the customer data in Rândul?
Your business owns its customer data. Rândul stores bookings and customer records on your behalf so you can export and manage them; data is not sold to third parties.